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Spotlight: Grab Dos & Don'ts!

3181 ratings | 204008 views
In light of recent news, it looks like we will be stuck with Grab for the time being, and let's have a look at the Dos and Don'ts when riding or driving with Grab! Disclaimer: This is not a sponsored post Find us on Instagram: Ryan - https://www.instagram.com/nightowlcinematics Sylvia - https://www.instagram.com/sylsylnoc Aiken - https://www.instagram.com/aikenchia/ Deekosh - https://www.instagram.com/deekosh/ Sikeen - http://www.instagram.com/chansikeen Aurelia - http://www.instagram.com/aureliahathaway Joanna - http://www.instagram.com/joannalhs Grace - https://www.instagram.com/gracelsyy/ Nixie - https://www.instagram.com/nixieangel/ Rachel - https://www.instagram.com/iamrachelwan/ Nina - https://www.instagram.com/ninatsf Sherri - https://www.instagram.com/sherriashlee/ Charlene - http://www.instagram.com/kiewc Anna - http://www.instagram.com/anna_en/ Franster - http://instagram.com/fransterwong Victoria - https://www.instagram.com/victoriacheng/ Julian - https://www.instagram.com/juliantaytm/ Zijie - https://www.instagram.com/raozijie/ Click This. http://www.youtube.com/subscription_center?add_user=alozerk SUPPORT US ON PATREON! https://www.patreon.com/noc FACEBOOK http://www.facebook.com/nightowlcinematics EMAIL For business/talent enquiries, email us directly at sylvia@noc.com.sg VISIT OUR WEBSITE http://www.noc.com.sg TWITTER http://www.twitter.com/RyanSylviaNOC ADDRESS Kent Ridge Post Office PO Box 1049 Singapore 911102 NOC PARTNERS Cathay Photo - http://www.cathayphoto.com.sg/ MyRepublic - https://secure.myrepublic.com.sg/ Shunji Matsuo - http://www.shunjimatsuo.com.sg/ Flesh Imp - http://shop.fleshimp.com IMBA - https://www.facebook.com/IMBAinteractive?fref=ts TopGear PC - https://www.topgearpc.com / Bosch - https://www.bosch-home.com.sg/ Aftershock - https://www.aftershockpc.com/ OUTRO SONG Darren Ashley - https://www.youtube.com/watch?v=qJZq4bADmW0 Disclaimer: While we respect everybody's views and opinions, it is necessary you respect ours. We are entertainers, not role models! If you're gonna be butt-hurt about our videos, simply click X :/ But for those who share our sense of humor, enjoy your stay! And tell us what you want to see in the next video! :) Thank you! Directed, shot and edited by Ryan & Sylvia
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Text Comments (448)
The map on Grab is absolutely horrible
hellolala (1 month ago)
I like grab because I always kena tipu by texi drivers.
Mochin H (1 month ago)
that was insightful! thanks for the info! but there really should be competition for Grab
Leanne Tan (2 months ago)
da driver rolled down da windscreen and shouted minecraftttttttttttttttttttttttttttttttttttttttttttttttt
AinaSaffia ASZ (2 months ago)
Well,in Malaysia, the cab is more expensive than grab 😂😂 But my friend told me her bad experience with grab driver.. The grab driver touched her hands lol and asked for personal infos..
sam sim (2 months ago)
idk if this is interesting but my mom booked a grab taxi and the driver came really fast. like under 5 mins. my mom asked, "omg why you so fast?" then the driver said that he just lived in the block beside our block. so he just came downstairs and drove us to our destination (:
Liz Chan (2 months ago)
Last year when we were going to the airport to go for a holiday,we took a grab cab and the driver was very friendly just like a normal friend.But he farted along the way
•Che CheK• (2 months ago)
My crazy experience was when my boyfriend was my driver but I still had to pay $50 😤😭😬
igot7 mydays (2 months ago)
I just take the bus,,, lol
Hairudy Salle (2 months ago)
Why did u guys make this video 🤔🤔
Asahina Ina (2 months ago)
For me will be the grab driver who rush at red light,his phone that time dont know why can't connect his data and it took him so long to get to my work place when he know that I was late he rush over the red light twice although I don't know did he get the speeding ticket or not but I will kindly say thank you and please don't rush when is red light.Another one will be the driver was driving me to work again but then he got a call from his sister school said that his sister are having high fever.He was not calm at all because he was thinking doing the job first or go to his family first he told me his sister is sick and is at school he was going to say another word I called him do me a favor go to your sister school first and when he brought his sister to hospital I realize I was already late but I don't blame although my boss scold me for more than 30 minutes hahaha well for this driver Your family is the top priority so take care
Ladies Journal (2 months ago)
Hmmm in my side of complaints, since grab become the only apps on this line. They were like 3-5 mins away but after more than 6-10mins never come. Never pick up the phone call also never reply the msg. Totally different from last time. Now also got a lot of pattern one
Calico Pomegranate (2 months ago)
Give us your opinions on teens/children trying to become "influencers" through outrageous actions,specifically Lil tay, that ABC(american born chinese) who has an asian mother......... I lowkey feel embarrassed that her mother is chinese because I feel like the general public opinion on chinese people is like conservative, well mannared and humble but I feel like the reputation of the chinese community is going down hill due to teens misbehaving in public........ worried af about the future of the chinese community😥
ND (2 months ago)
No, grab drivers are not obligated to ask a passenger for their preferred route. Grab fares are fixed no matter if there is a jam or not, thus most drivers will refer to the GPS to get you to your destination in the quickest route, because your fixed fare has been calculated based on that route. Be prepared to be charged $5 for additional distance if you insist on going by your own route. Making detours to avoid certain ERP gantries is not part of your grab driver's responsibility for you as they don't earn a single cent from your toll charges. As mentioned earlier, fixed fare(calculated based on shortest GPS route) = driver will take shortest GPS route(no choosing). Very much like when you're ordering a food delivery, you pay the delivery charge, you dgaf about the route the delivery rider takes to come to your place do you? It's the same delivery charge. Grab fares are calculated by GPS, simply meaning, the obligation is to pick you from the GPS pin at Point A and ferry you to your Point B's GPS pin. This simply means if you decide to tell the grab driver to drop u anywhere as little as even 100m away from your original destination, the grab driver has every right to charge you with additional distance(min $5). Most drivers wouldn't tell you upfront about this additional charge, because who enjoys being told they will be charged extra? At the end of the trip, you are more likely to give the driver a lousy rating than not if they tell you about the extra charges(even when he's not in the wrong), so most drivers would just keep quiet. If you prefer the flexibility of choosing your own routes, being able to change courses/destinations midway through your journey, having last-minute additional stops, than you should take a taxi. Taxi drivers are bound by law to always ask you what is your preferred route, because it's a metered-fare. On LTA's website, it is clearly stated, taxi drivers may not wait for you if you're not present once the driver arrives. Same rule applies to grab drivers, they are obligated to send you safely from the pick-up point you indicated and the destination you entered. They are not obligated to wait for you(simply because they do not earn anything while waiting), nor are they obligated to drive faster for you, or make detours to help you save on ERP. If you prefer to have a driver who will always be willing to wait for you and have no problems catering to any requests, please hire your very own personal chauffeur. A metered-fare will always be the fairest way to charge such a service. You get stuck in a jam, the taxi driver gets stuck with you so the driver's time is compensated fairly. Fares are always very transparent when they are calculated via a meter. Example: When you book a grab and for a fixed fare of let's say $12 but the journey takes 35-40mins to complete due to a terrible traffic jam, are these riders going to voice out and praise the driver? Because no way in hell would a 40min journey in a taxi only cost you $12. If fares are always cheap, who will want to work for grab? You're always encouraged to take a taxi if you do not agree with grab's policy/prices. Try hailing a taxi during morning or evening rush hours, and compete with others directly for every cab that drives by. Staying in a secluded area full or condos and landed housing? Good luck walking out all the way to the main road to hail a cab. Or book a grab/taxi(booking fees apply), comfortably knowing you have secured a ride to your destination with little stress and someone will come directly to your doorstep to pick you up. It's a service, not a charity. Think about it the next time you want to complain about a grab driver. It's not like they are earning big bucks. There is no such thing as cheap yet A-Class Service. Get real.
N O (2 months ago)
That time when my parents like book grab and the driver was like “is your child under 135cm” And I was like Im lucky lol
Javier Lim (2 months ago)
I actually had a grab driver say I skip school but my school end at 1.30 pm and it was 2.30pm when I was in the car then I told him to find out the timing of school end now
Khu iza Liz (2 months ago)
I started out with uber but then jumped to grab cuz they are cheaper, but since uber no more, grab gotten more shitty. Many times the back seat smell of urine & smoke. Especially hate when the grab turnout to be a taxi driver & the taxi driver alway smell like the driver had smoked in the car & always have something to complain about especially about the sg politics & sg government. Also taxi driver always like to argue with you when they ask you which preferred way you like. If you not going to comply, dont ask la! I hate taking taxi either from the grab or comfort app cus the driver always want to talk nonsense asking personal question & complain. I like my ride to be peaceful
maomi (2 months ago)
today I took grab to work. I set the location below my house. I was walking to the location from having lunch nearby. the grab driver didn't actually go below my house. he went across the street... lucky I saw him when I was across the street wanting to go below my house! good timing.
maomi (2 months ago)
nice grab drivers allowed me to eat my breakfast in the car and he asked if the air-con was fine. not so nice grab drivers lowkey mocked me for not knowing about what routes to take(i didn't have a preference) ... lol sorry?
maomi (2 months ago)
Once I had a grab driver who got lost and I ended up being late for school. he went to a whole different place...
foodisinfinitelove (2 months ago)
Just use ComfortDelGro app....
maomi (2 months ago)
foodisinfinitelove idk the last time I used it $8 for a booking fare and ended up my trip costed $22 I'm just a student.. I took grab and it's like $12
foodisinfinitelove (2 months ago)
maomi comparing prices wise, sometimes it’s cheaper than grab
maomi (2 months ago)
foodisinfinitelove that's really ex
shay min lee (2 months ago)
Who's this lady host? I really like her. :)
maomi (2 months ago)
shay min lee Rachel wan. shes new
Sofea SWANG (2 months ago)
No offence but this video is boooorrriiinnnggg
Charlotte (2 months ago)
Many times when I booked GrabHitch, the driver accepts my booking but they are still at home. Then, they would take 15 minutes or so to reach my location. So what I would suggest to drivers is, similar to passenger's etiquette, don't accept rides when they are not yet ready (on the road). Once, the driver even asked ME to cancel the trip after 10 minutes of finding my location and failing. I tried contacting him but he just wouldn't respond. I wasn't late initially, but because of that, became super late. Also, my friend got hit on by another driver after the ride had long ended..
maomi (2 months ago)
Charlotte Um but when you pick GrabHitch, it literally said there "book at least 10mins in advance". I think GrabHitch is for people who aren't rushing.... if you want immediate go for normal grab taxi/car.
jim w (2 months ago)
Grab is now very ex. Lose lose for riders and drivers. We have been short changed again. I missed Uber
Sungeun Kim (3 months ago)
We want SYASYA!!!
장동우JIAXIANGG (3 months ago)
Use RYDE another booking car app. It's WAY much cheaper than GRAB and the Drivers are 💯💯 maybe another video on RYDE?? Hahha cheers
B for Beautiful (3 months ago)
Yellow top taxi are the BEST ! ❤️ It can never be beaten! Although they are practically gone now...... Sad.... 😞 😔 😢
Reno 0 (3 months ago)
Why the fuck is Aiken in everyvideo? Is this Ryan&Aiken?
Yumi (3 months ago)
I was on a malay grab driver’s car once with my friends, whn the driver know we are Chinese he legit change the radio from Malay channel to Chinese just for us and we asked if he understand chinese he said he doesn’t.
Mikke K (3 months ago)
Thank God for the subtitles!
RecoNGames (3 months ago)
i was sitting behind the driver's seat when the driver suddenly pushes his sest all the way to the back, he even layed his seat backwards! And he also started smoking in the car where he put the sign "NO SMOKING". he put so many warning signs and he didnt even follow it himself!
Tan Zhang Yau (3 months ago)
Luckily in Malaysia we do need to provide seats for child who is less that 1.35m
咖呐Kane Gan (3 months ago)
My most unforgettable experience with Grab is one of my midnight trip to the airport. I booked the grab in advance, the driver accepted it without knowing it is a trip happening 3am in the morning. She told me on the way that she couldn't sleep as she was afraid that she might not wake up on time to send me to the airport and get me miss my plane in the end. We had a decent conversation about her story and mine. We end up encouraging each other and it is heart-warming.
Wye Ming Ho (3 months ago)
LOL Grab sucks. Always have so much problems with it. Drivers don't even use their registered cars. They will call and say that their cars went for servicing or something and to look out for a different number plate. This to me is super unprofessional, I always feel very unsafe when this happens. Also to point out, I'm pretty sure most of their cars do not follow the "age range". When Grab was just starting out I had all good experiences with drivers, but not any more. You can really see the difference between Grab and Uber.
Kim Jong Un (3 months ago)
DONT book hitch for 1 pax when there is more than one passenger.
Johan Hoe (3 months ago)
As a grab driver we have to manually add in the ERP toll at the end of the trip. Please understand that we are not trying to cheat your money. It gets even more tougher when the customer is paying cash, I have foreigner customer that refused to pay after explaining to them nicely..
Desiree Khor 0108 (3 months ago)
There was once l took grab and the driver played a movie for me to watch
BenPBL (3 months ago)
The Grab app used to be so complicated compared to Uber. Really put me off using it. Not sure what it's like now. Still annoying to have to use Grab when many other major cities in the world are primarily Uber dominated
Curious Guy (3 months ago)
You may want to add in passengers throw anger or blame drivers when they are rushing for time/late.
Clara Choo (3 months ago)
I was so freaked out once when I had a late night ride home and my driver was ranting smth he was angry abt and told me he has a knife and can kill anyone if he wants to. He also said he raped many women before. Sigh. I was so grateful I got home safely that day. But lodged a complaint about the driver.
maomi (2 months ago)
WTF he sounds mental. he should go to jail. carrying a knife is illegal. raping?! that's even worse!!!
Johan Hoe (3 months ago)
Clara Choo that’s a problematic driver.
Leon Tanjaya (3 months ago)
iam not angry with my grabdriver because he slow or drop off another passenger, he left me and he doesnt pick me up at all, and we can't cancel it, and i have to wait 1 hour before the driver not yet drop off the passenger
The Creeper Slaughter (3 months ago)
true story: my grab driver was driving me to my friend's birthday party in a golf club. my grab driver was picking his ear and flinging it on his dash. he thought that I wouldn't see. disgusting and dirty. (I live in Malaysia and this is my grab story)
Kingsley •ᴥ• (3 months ago)
I had a driver go top up petrol and go toilet during my trip. The car also smell like crap. Had a headache from it and he was also driving very slow I think below normal speed limit like road hogging. Walaoeh.
Ming Quan (3 months ago)
marvel spoilers😂
mshuiling M (3 months ago)
I took grabshare, got into the car and i was the only passenger. So i asked the driver if he is going to pick up the other passenger (back then grab does inform if you are sharing the ride instead of giving an ambiguous sentence “You may be sharing this ride”) and he said “neh, right beside me”. I thought the driver was crazy as i was the only passenger. Not until he said the food. Apparently, a filial son booked grabshare to deliver dinner to his dad. We started talking normally after i managed to get a hold of what’s going on HAHA
I want Uber back plz
flynn the fly (3 months ago)
The driver was nice
PokemonTCG Lover (3 months ago)
This is good and bad: my driver kept a conversation going with my father, at the same time retrieving job info. from my father cos he was lookin for a job🤣🤣🤣
Kathryn (3 months ago)
One of my experience was franster accepted the trip but didn’t pick up( he was just 3mins away from me), instead he went straight to the expressway without cancelling on my trip.
Fawz Copter (3 months ago)
No grab promo ar? xD
I was quite scared when i was going back home when he said that some of the bridges in singapore are made of human heads thats why children are loss and sentosa is a ghost area cause there are three long things and it represents joss sticks so i am scared
Dennis Cheah (3 months ago)
My grab driver stop for pump petrol with the engine on
I’m Bored (3 months ago)
My driver was very talkative and he made a wrong turn causing the drive to be extra Long the worse part I had a stomachache 😭
chanyeology (3 months ago)
Grab in Singapore is so different than in the Philippines 😂 we only have GrabExpress, GrabCar (6 seaters) and GrabTaxi.. but I guess regulations are also different here that's why we don't have GrabFamily or GrabHitch... :3 but the experiences are still very similar lmao and just like Aiken, I take Grab going home or going to school 😂😂
Chelsy Toh (3 months ago)
we still have ryde so technically not our only main transportation app?
Val BFF (3 months ago)
Passengers should know that additional stops are $5 and waiting time $3 per 5 mins blocks. Don’t make noise when they pay extra.
kishan kumar (3 months ago)
There is a new app called ryde it’s cheaper than grab
Cattlin yong 678 (3 months ago)
how about uber?
Sandra See (3 months ago)
i never use grab before lol
Alex Ley (3 months ago)
Bro . There is one more : ask permission before you fart . The car is not yours ! Ha ha
rita kang (3 months ago)
my grab driver started talking about his job "funeral caretaker" while i was on the way to a party even when i didnt communicate with him
xxsijiaxx (3 months ago)
I met a really nice Grab driver once. I wanted to set behind but he asked me to sit upfront, abit creepy but i was alright with it. initially wanted to sleep through my journey but i had good conversations with the uncle. I was going to somewhere near the changi jetty point (all the way from NTU) so it took quite a while... also, the entrance into the place i was going was so far but he really made sure that i didn't have to walk too far from my spot. he drove in all the way even though the grab app had indicated that the location has arrived. i told him there's no need to turn all the way in because he needs to make a really huge u-turn if he did, but he said he'll do it for my convenience and it's his job. a very nice man and good conversations.
MagicMan Ismail (3 months ago)
Conti error 3min - 3min 30sec she was sitting on the left side.. Camera cuts and she sits in the middle..
Jlove (3 months ago)
Monopolizing the market is definitely unfavorable for the consumers. The biggest winner is still Grab (Ability to charge higher fares, provide lower incentives for drivers).
Giselle Lim (3 months ago)
i just rode grab home ahahaha
tarepandaval (3 months ago)
fking hate grab. most of my drivers I've experienced are so irresponsible. I almost got into a crash once.
Rendy Andrian (3 months ago)
A couple months ago, I used Grab to go and go back from work. I used it twice daily and 6 days a week. Off course I have some story about grab driver.
sien ayeitz (3 months ago)
one time i took grab den the driver ask how old is my sis den my sis say 12 den the driver said wah psle dis year ah must study hard ah make ur family proud. He said alot of stuffs regarding psle through out the whole trip until we reach the destination. B4 we go out of the taxi the driver say rmb ah need study hard
Hallo It's me (3 months ago)
YAY TAXI FOR LIFE
PopeeFrog (3 months ago)
Ah "not sponsored". You should have got the money man.
Jurong Ironman (3 months ago)
TeamUber
night views (3 months ago)
i understand that grab have made our life’s easier and all. but as my father is a full time taxi driver, he struggle to earn a sufficient salary for living. and our familiy rely on him. i guess times have change so is the economy. but i hope taxi was still a thing:(
Zeon Jr (3 months ago)
I ever picked up passenger who requested to go another location before their drop off destination and even stay for more than 15 minutes! and they don't even pay extra for adding drop location and have us waiting. C'mon guys, time is precious!
Zeon Jr (3 months ago)
Please, there's option to add 2nd drop off point. Please make use of it!
Rookielahs2 (3 months ago)
GRAB and UBER are more problom in Singapore.
rina aniraz (3 months ago)
I'm just starting to drive with grab. I hope I don't get customers like mentioned in the video. I hope most customers are decent and reasonable. I don't encounter any issues with grab drivers as a passenger. So I hope it's the same when I'm ferrying passenger. 😥
Curious Guy (3 months ago)
I drive taxi and grab before, grab has the most number of nasty and stubborn passengers. Fyi.
Jujuk Osmand (3 months ago)
Hi Rina, i drove uber and grab and all riders are same they wanted cheap and vip treatment, just greet and smile and confirmed the right rider. Asked them which route prefered by gps or theirs own route as long as not a siteseing route. Try not to start a conversation unless they talk to you cause some of them need privacy or non sociable. When you talked with them just let them hear what they want to hear. Don't care about the rating you going to get, if you think youare a5 star driver then you are.
Matthew Ang (3 months ago)
I'm a driver. It's so frustrating everytime ppl set the wrong location...and nvr double check and when u drive all the way there the tell u they're not there, and also their drop off point they set a shorter distance than where they actually wanna go. There's once I actually pick up passenger that have two drop off points their 1st drop of point was a pet shop and they went in for 20+mins I have to wait till they're done shopping there only can go for the 2nd drop off point, and worse of all no tips...after they make me wait for 20+mins
Jun Hao Toh (3 months ago)
Nowadays full of kukus don’t double check location just drop pin think confirm correct
Ck Zoo (3 months ago)
U driver grab u dont know there waiting time charge? Block of 5min for $3 .
Sue Yen Cheng (3 months ago)
I prefer Uber.
rifah19 (3 months ago)
I’ve had a pretty interesting short Grab ride on my way home. The drive was less than 20 mins and the radio station that the driver was playing was Kiss 92!!! It was my favourite radio station as it plays good songs from the old days. I was quite out of my age to enjoy old music but at that moment when I was in the cab, Kiss 92 started playing Don’t You (Forget About Me) by Simple Minds from my favourite movie The Breakfast Club!!!!!! I couldn’t help it but to sing along to the song but my ride was over before the song ended. I was paying cash and the uncle gave me $1 discount just because we had similar music taste!!! I know it’s only $1 but it was just because we like the same kind of music! i was so happy that day and I couldn’t stop smiling. Hope that happens to me again some day! HAHA
AZN avenue (3 months ago)
Subscribe to me please
Sansan Margaretta (3 months ago)
In indonesia, there's a lot case of driver kidnaping the customer and mostly the victim is girls. They rob, sexually assault, even kills. But of course not every driver are same, but still it's kinda scary to ride grab just alone.
LTP EVERLAST (3 months ago)
i thought aiken was about to give promo codes when he mention about not receiving promo codes :(
太子 (3 months ago)
so far im happy with grab drivers in general. but there are always some black sheeps. For those peeps who condemned or refused to grab again after 1 unhappy incident, they are so shallow. There are still many good drivers out there. Not forgetting those Uber drivers that hv joined grab.
so juliasoh (3 months ago)
loving the addition of rachel
Esther Lau (3 months ago)
Feel that Rachel has improved over the few videos with NOC (although there aren't many). Jiayou even though you are new! I like your personality; feels genuine. Oh you look extra pretty with the floral off-shoulder dress and long hair! :) Where did you get the dress from ~
yoojaesuk123 (3 months ago)
Download Ryde. Push it up as a competitor to Grab just like Uber in the past and make their sales/market drop. That is the only way Grab will face some challenge and bring back the promo codes. Else they will just stay as a monopoly market.
andrea wong (3 months ago)
The uncle gave me dating advise in chinese when i alr told him 我的话语不好
Dio Fakhrel (3 months ago)
WE ONLY WAN'T UBER BACK IN SE ASIA!!!!!
Elicia Yeo (3 months ago)
the worst part is when you get a really shitty grabhitch driver and you cant do shit cus they arent "signed" to grab so u cant even complain or write a review :')
Annmarie Raphaela (3 months ago)
My hitch driver actually wanted to go on a date with me hahahahahah *shudders*
Annmarie Raphaela (3 months ago)
My hitch driver actually tried to get me to go on a date with him hahhhahaha.
Annmarie Raphaela (3 months ago)
My hitch driver actually tried to get me to go on a date with him hahhhahaha.
Jaline Chuang (3 months ago)
Just want more promo codes! Haha
Eric Lim (3 months ago)
Why should the driver ask the passengers if they have a preferred route when Grab is not charging by the meter?
Johan Hoe (3 months ago)
Eric Lim so there is no conflict on the route taken. It’s not wrong for the driver to just follow the gps but asking a preferred route might give him/her a better chance of getting 5 stars.
hanwei7407 (3 months ago)
Till now still have lot idiot that doesn’t know the rule of bus-stop,taxi stand and child below 1.35m
stephaniey (3 months ago)
i took a grab hitch with a friend and the driver drove past sengkang general hospital ( still under construction) and the driver asked my friend “eh have you went into the sengkang hospital before?” LEL
Andrew Lee (3 months ago)
A grab driver took a detour, made me wait 15minutes, then cancelled the trip when he arrived one block away, the moment the price surged. Lived without Grab since.
Ir. H. (3 months ago)
Ask gojek to come to Singapore lo....
ARIEL (3 months ago)
I love cab conversations! Grab drivers have always been super nice and funny and interactive as well :)
Kaiyan Leong (3 months ago)
recent waiting times are horrendous!!

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